Cashless play. It’s a game changer.

How do I top up my Star Account?

 

At a Cashier

- Present your Membership Card and request a top up to your Star Account

- use your PIN to verify your account

- use cash or an EFTPOS payment at the Cashier to top up your Star Account

- your top up is complete

 

Important Top Up information

- The first top up of the day is instant. For every top up after you make during that day, there’ll be a 15-minute wait before you see your funds in your Star Account to give you an opportunity to take a break from play.

- You may have set a budget as to the maximum amount you want to deposit into your Star Account daily. If a top up transaction exceeds this limit, it won’t be allowed to process and you’ll need to wait until the next day. You can increase your daily deposit budget, but any increases will take 24 hours to come into effect to support you in gambling safely You can reduce your daily deposit limit instantly. Individual transactions to top up your Star Account cannot exceed $10,000.

- Fees apply depending on how you choose to top up your account. EFTPOS transactions will incur a fee of 0.43% of the transaction value, per transaction. Debit Card transactions via The Star App will incur a fee of 0.79% of the transaction value, per transaction.

- Treat your Membership Card as cash. If you have a balance on your Star Account, it can be accessed via your Membership Card.

- Keep your PIN secure. You can change your PIN at any time via The Star App, at thestarclub.com.au or at a Member Kiosk. If you have forgotten your PIN, visit The Star Club Desk.

 

How do I withdraw funds from my Star Account?

 

At a Cashier

- Present your Membership Card and request to withdraw funds from your Star Account

- use your PIN to verify your account

- confirm with the cashier how you’d like to withdraw your funds – in cash*, via cheque or via electronic transfer to your nominated bank account (the bank account must be in your name).

- your withdrawal is complete

*The maximum amount you can withdraw in cash daily at a Cash/Ticket Machine in a Private Gaming Room is $5,000, or $2,000 on the main gaming floor. Any amount over this must be via electronic funds transfer.

 

*The maximum amount you can withdraw in cash daily at a Cashier is $10,000. Any amount over this must be via electronic funds transfer.

 

DISCLAIMER

Exclusive to Members of The Star Club and Prestige. You must be 18 years or over and provide valid photo ID to join The Star Club. Cashless Wagering is subject to The Star Club Terms and Conditions. Player Activity Statements are available on request from The Star Club desk or via The Star App and our website. Guests must be 18 years or over to enter the Casino. Help is close at hand. GambleAware gambleaware.nsw.gov.au 1800 858 858

 

How do I transfer funds from my Star Account to my game of choice?

 

At a table game

- Hand your Membership Card to the dealer

- The Dealer will hand you a terminal

- Enter your PIN on the terminal

- Select ‘Star Account’

- Select the value of chips you’d like to purchase from your Star Account, and confirm it

- Hand the terminal back to the Dealer

- The Dealer will hand you your chips

- When you’re done playing, inform the Dealer and they will close your rating.

Take any remaining chips back to the Cashier to deposit them back into to your Star Account.

 

Important information about playing cashless at your game of choice

- Treat your Membership Card as cash. If you have a balance on your Star Account, it can be accessed via your Membership Card.

- Keep your PIN secure. You can change your PIN at any time via The Star App, at thestarclub.com.au or at a Member Kiosk. If you have forgotten your PIN, visit The Star Club Desk.

 

DISCLAIMER

Exclusive to Members of The Star Club and Prestige. You must be 18 years or over and provide valid photo ID to join The Star Club. Cashless Wagering is subject to The Star Club Terms and Conditions. Player Activity Statements are available on request from The Star Club desk or via The Star App and our website. Guests must be 18 years or over to enter the Casino. Help is close at hand. GambleAware gambleaware.nsw.gov.au 1800 858 858

StarCare is an initiative of The Star, where safer gambling is an overarching and all-encompassing guiding principle and shared responsibility. Click here for more information about StarCare.

 

You can talk with a Patron Liaison Manager at The Star Sydney by phoning (02) 9777 9000 for information on gambling help services, community groups or referrals for support if you are experiencing gambling related problems.

 

Star Assist is also available at compatible electronic gaming machines and electronic table games to allow you to manage your budget and time played.

The Star App

The security of our Members is our top priority. If there’s an attempt to add a new bank account to your Star Account via The Star App funds transfer, an SMS will be sent to your registered mobile number. A 24-hour waiting period is enforced before withdrawals can be made to a new bank account linked to your Star Account for security purposes also.

 

If you lose your phone or suspect your account has been compromised, please visit the Cashless Play Support Desk or Cashier Services. An immediate suspension can be placed on your Star Account and passwords reset, to ensure security until the issue has been resolved.

 

Cyber Awareness

We’re committed to security measures that protect our Members, guests, systems and data. There are some things you can keep in mind for your own online safety:

- Be aware of your Digital Identity and its importance. This includes things like keeping your PINs, logins and any biometric access to your devices secure.

- The Star authenticates you and you can also authenticate The Star – pay attention to ensure you’re using official channels including The Star App, web URLs and devices on property, and keep track of transactions on your Star Account.

 

If at any time you are in doubt, ask one of our Team for assistance.

Star Account balance, Top Up & Withdrawals

 

What is a Star Account?

A Star Account allows you to play cashless at The Star.

You can load funds electronically to your Star Account, that you can then use to play at The Star Sydney.

 

Use your Membership Card and PIN to access the funds in your Star Account for gameplay.

 

To activate your Star Account, visit the Cashier.

 

How do I top up my Star Account?

You can top up your Star Account by using:

• - EFTPOS or cash at a Cashier

 

Can I use any card to top up my Star Account?

Only the Member can deposit funds into, or withdraw funds from, their Star Account. Only Australian debit cards in the name of the Member are accepted. Physical debit cards must be used at EFTPOS, and inserted into the EFTPOS terminal. Credit cards are not accepted, nor are any pre-paid or stored value cards.

 

Why am I getting charged extra fees when I top up my Star Account?

The Star passes on merchant fees for electronic transactions in the same way many outlets do, such as fees for withdrawals at ATMs. This means that depending on how you top up your Star Account, the total amount payable for the transaction will be the amount you are choosing to transfer to your Star Account plus the applicable fee:

EFTPOS: 0.43% of your transaction value, per transaction

 

How do I withdraw from my Star Account?

You can withdraw from your Star Account:

• - At a Cashier (up to $10,000 daily – any amount over this must be withdrawn using electronic funds transfer)

 

What is Star Assist?

Star Assist allows you to set a daily limit for spend or play time at compatible electronic gaming machines or electronic table games. 

 

Cashless Play @ Table Games

 

How do I purchase chips with my Star Account?

You can purchase chips for table game play via:

• - The terminal at the table, or
• - The Cashier

 

Is there a limit to how many chips I can purchase?

When purchasing chips using the terminal at a table, you will be able to purchase chips up to the available balance in your Star Account.

 

Why can’t I see my Star Account balance from the terminal at the table game?

The table games terminals at The Star Sydney will show you the balance of your Star Account – Sydney. If you have a Star Account from The Star Gold Coast or Treasury Brisbane with funds in it, this is separate and can only be used for cashless play at Electronic Games at the QLD properties.

 

If you wish to transfer funds between your Star Accounts, visit Cashier Services for assistance.

 

Why is the terminal showing me I have insufficient funds?

You can only purchase chips using the available funds you have in your Star Account.

Is it safe?

 

There are a number of ways The Star supports your safety:

 

StarCare

StarCare is an initiative of The Star, where safer gambling is an overarching and all-encompassing guiding principle and shared responsibility. Click here for more information about StarCare.

 

You can talk with a Patron Liaison Manager at The Star Sydney by phoning (02) 9777 9000 for information on gambling help services, community groups or referrals for support if you are experiencing gambling related problems.

 

Star Assist

Star Assist is also available at compatible electronic gaming machines or electronic table games to allow you to manage your budget and time played.

 

If you suspect your account has been compromised, please visit Cashier Services. An immediate suspension can be placed on your Star Account and passwords reset, to ensure security until the issue has been resolved.

 

Cyber Awareness

We’re committed to security measures that protect our Members, guests, systems and data. There are some things you can keep in mind for your own online safety:

 

• - Be aware of your Digital Identity and its importance. This includes things like keeping your PINs, logins and any biometric access to your devices secure.
• - The Star authenticates you and you can also authenticate The Star – pay attention to ensure you’re using official channels including The Star App, web URLs and devices on property, and keep track of transactions on your Star Account.

If at any time you are in doubt, contact us by visiting one of the team at Sovereign Concierge or The Star Club Desk.

 

Need more help?

If you didn’t find the answers you were looking for here or would like to share feedback, please contact us by following the links below:

The Star Sydney

The Star Gold Coast

Treasury Brisbane