A credit card is required for booking.  For pre-paid rates and promotions, payment will be taken at the time of booking with this credit card.  For all other rates and promotions, payment will be taken upon check-in at the hotel.  You may be required to provide a credit card at check-in for this purpose.  You will also be required to provide a credit card pre-authorisation or cash surety in relation to any incidental charges.  Your credit card may also be charged in accordance with our cancellation policy.

Please see promotional rate details for the full Cancellation Policy.  Pre-paid rates and promotions are paid upon booking and are non-refundable or changeable.  For all other promotions, to avoid being charged a cancellation fee, your booking must be cancelled by 2:00pm local time on the day prior to your arrival.  Failure to do so will result in a charge to the credit card you have provided in an amount equal to the first night’s accommodation.

Bookings made via a group code are subject to group cancellation policy. Any rooms cancelled within 30 days of arrival will incur a 1 x night cancellation fee.

The Star Entertainment Group Limited collects your personal information for the purpose of maintaining accurate contact details for you. If you do not provide your personal information, the contact details we hold for you may not be accurate and we may not be able to contact you when we need to. We may also disclose your personal information to our related companies for this purpose. Our privacy policy (see www.starentertainmentgroup.com.au/privacy-policy) contains information about how you may seek access to the personal information we hold about you and seek the correction of that information. Our privacy policy also contains information about how you may complain about a privacy breach and how we will deal with a privacy complaint.