A credit card is required for booking.  For pre-paid rates and promotions, payment will be taken at the time of booking with this credit card.  For all other rates and promotions, payment will be taken upon check-in at the hotel.  You may be required to provide a credit card at check-in for this purpose.  You will also be required to provide a credit card pre-authorisation or cash surety in relation to any incidental charges.  Your credit card may also be charged in accordance with our cancellation policy.

Please see promotional rate details for the full Cancellation Policy.  Pre-paid rates and promotions are paid upon booking and are non-refundable or changeable.  For all other promotions, to avoid being charged a cancellation fee, your booking must be cancelled by 2:00pm local time on the day prior to your arrival.  Failure to do so will result in a charge to the credit card you have provided in an amount equal to the first night’s accommodation.

Cancellation terms and conditions relevant to your group booking will apply from 30 days prior to arrival. Contact 1800 074 344 for details. Charges for cancellation may be applicable, which may result in a charge to the credit card you have provided. By processing this booking, you acknowledge that you have read, understood and agree to be bound by the terms and conditions relevant to your group booking.

The Star Entertainment Group Limited collects and uses your personal information to manage your hotel stay and other associated purposes, and if you have agreed you would like to hear from us, for the purpose indicated. If you do not provide your personal information, we may not be able to provide these services. Our privacy policy (see www.starentertainmentgroup.com.au/privacy-policy) contains information about how you may seek access to and correction of your personal information, who we may disclose your personal information to, how you may make and how we will deal with a complaint about privacy. You can contact us at privacy@star.com.au.