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Payment Policy
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Your credit card will be charged the full booking amount at the time your booking is completed. You will be required to provide a credit card pre-authorisation or cash surety upon check-in at the hotel in relation to any incidental charges.

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Cancellation Policy
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Your booking is non-refundable and cannot be amended.

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Privacy Collection Statement
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The Star Entertainment Group Limited collects and uses your personal information to manage your hotel stay and other associated purposes, and if you have agreed you would like to hear from us, for the purpose indicated. If you do not provide your personal information, we may not be able to provide these services. Our privacy policy (see www.starentertainmentgroup.com.au/privacy-policy) contains information about how you may seek access to and correction of your personal information, who we may disclose your personal information to, how you may make and how we will deal with a complaint about privacy. You can contact us at privacy@star.com.au. We may disclose your personal information to our related entities and, for purposes associated with processing your booking, to Web Active Corporation Pty Ltd ACN 086 209 403 (eWay). eWay will collect, hold, use and disclose your information in accordance with its privacy policy, which can be found at https://www.eway.com.au/legal.

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Payment, Cancellation and Privacy Policies