Important Update
From 2 January 2024, if a guest requests to be paid an amount of money (e.g. through claiming their winnings or redeeming their chips or voucher) that is more than $10,000, the amount that exceeds $10,000 must be paid by electronic transfer within 2 business days, by cheque or deposited into the guests Front Money Account.
See a Team Member for further information.
There's been an update to how the Star Sydney will pay monetary amounts from 19 August.
From 19 August 2024, if a guest requests to be paid an amount of money (e.g. through claiming their winnings or redeeming their chips or voucher) that is more than $5,000, the amount that exceeds $5,000 must be paid by electronic transfer within 2 business days, by cheque or deposited into the guests Star Account.
Additionally, The Star will no longer offer hand pay services (redeeming tickets or vouchers at the Cashier on behalf of a Member. Members can withdraw from their Star Account at a Cashier or Cash/Ticket Machine.
See a Team Member for further information.
Player Activity Statements are available on request from The Star Club Desk, via The Star App or our website. Guest must be 18 years or over to enter the Casino. Help is close at hand. GambleAware gambleaware.nsw.gov.au 1800 858 858 The Star Pty Limited.
Player Activity Statements are available on request from The Star Club Desk, via The Star App or our website. Guest must be 18 years or over to enter the Casino. Help is close at hand. GambleAware gambleaware.nsw.gov.au 1800 858 858 The Star Pty Limited.