As a team at The Star, we acknowledge the failures of the past as identified in the Bell and Gotterson reviews of 2022, and Bell 2 in 2024. We fully appreciate the responsibilities involved in holding our licences and are absolutely committed to transforming our business.
In rebuilding The Star, we strive to stand as a transparent, accountable organisation, founded on a strong ethical framework and supported by robust governance so we can earn back the trust of our guests, regulators, shareholders, the community and our dedicated team members.
A review of the Remediation Plan developed in 2023 has been undertaken and a revised Plan has since been completed.
The revised Plan acknowledges learnings and feedback to date, enabling a more robust approach to remediation. The revised Plan was approved by the Queensland Attorney-General and Minister for Justice and Minister for the Prevention of Domestic and Family Violence on 27 September 2024, with conditions including around ongoing reviews, reporting and monitoring.
This document provides background and rationale for the reset, the approach taken, a summary of changes made and the expected outcomes from successful implementation of the Plan.
More detail about our work to date and our priorities going forward can be found in The Star Remediation Update December 2024.
Ethical Framework
An ethical framework has been developed encompassing Purpose, Values and Principles (PVP); and a Culture Strategy has been developed, underpinned by stakeholder input and findings of Deloitte and The Ethics Centre.
New strategic direction launched supported by the new PVP.
Cash limits and mandatory carded play
A daily cash limit of $5,000 and mandatory carded play commenced at The Star Sydney in October 2024. This initiative reduces risks of money laundering with fixed transaction limits, monitoring and transaction reporting in place.
This also provides greater ability to identify guests who may benefit from intervention from our Safer Gambling team.
We will apply the learnings from the implementation in Sydney to inform the implementation of cash limits and mandatory carded play in Queensland.
Safer Gambling
Time Play limits and regular check-in conversations with guests are in place to encourage safer gambling and minimise harm.
A comprehensive exclusions process is also active to minimise gambling harm. Exclusion from gaming can be initiated by The Star or by the guest themselves, with information shared across our three properties.
Financial Crime
Our Financial Crime Risk Operations team has expanded to support our uplift of customer due diligence procedures and deliver extensive new internal controls focused on Anti-Money Laundering and Counter-Terrorism Financing.
Risk Management
Heads of Risk roles introduced in each property. The property Heads of Risk will be supported by dedicated risk & compliance teams and will continue to receive support from the Group Risk team as part of our Three Lines of Accountability model.
Our Sydney and Queensland internal controls have been uplifted and implemented cross all properties.
29 April 2024 Appointment of new Chair
07 Feb 2024 Appointment to the Board – Peter Hodgson (subject to regulatory approvals)
26 June 2024 Appointment of Group Chief Executive Officer and Managing Director (subject to regulatory approvals)
24 June 2024 Leadership update
30 May 2024 Appointment of Group Chief Operations Officer (subject to regulatory approvals)
22 March 2024 Appointment of Interim Group Chief Financial Officer
22 March 2024 Departure of Group Chief Executive Officer and Managing Director
25 January 2024 The Star appoints Sydney CEO
23 January 2024 The Star appoints Brisbane CEO
The Star Entertainment Group Limited
ABN 85 149 629 023
Registered Office
Level 3, 159 William Street
Brisbane QLD 4000
Acknowledgement of Country
The Star recognises the continuing connection to land, sea and community of First Nations peoples and we pay our respects to Elders, past and present. We respectfully acknowledge the Traditional Owners of the land on which our properties are located, the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.
© The Star Entertainment Group 2021