The Star Entertainment Group are aware of scam messages and fake social media accounts circulating, with individuals posing as The Star Entertainment Group, The Star, or The Star Club.
Keeping your personal information safe is very important. We urge our guests to exercise a high degree of caution when being contacted by someone purporting to be from The Star or when asked for information in an online setting.
For more information on staying safe online please check out the Australian Government’s “Stay Smart Online” website.
While The Star regularly communicates with our members and guests via email and SMS to keep you informed about our properties, it’s important to ensure any message you receive is genuinely from us before taking any action.
Here are some tips to help you stay safe and identify legitimate communications from The Star:
- Watch out for suspicious links: Scammers often use familiar company names or contact threads to trick you. Always question any SMS containing a link, even if it appears to be from a known source.
- Pause before clicking: If you’re unsure about a message, go directly to our website or The Star App for more information instead of clicking on any links.
- We don’t request sensitive information via links: The Star will never ask for personal information or payment details via SMS, email, or over the phone. To manage your account securely, always log in directly through The Star Club website or The Star App.
- When in doubt, contact us directly: If you’re uncertain whether a communication is legitimate, please reach out to us directly.
The Star Entertainment Group has been made aware of attempts by cyber scammers to contact our customers and staff using fake social media accounts. We would never request that individuals share their personal information from a private account, nor add users as a “friend” on social media platforms. To report a suspicious online account please contact us by completing the form below.
Our only official social media accounts for the Gold Coast are linked below:
Instagram
@thestargoldcoast
@kiyomi_gc
@cucinavivo_gc
@gardenkitchenbar_gc
@_unclesu
@sportsbar_gc
@atriumbar_gc
@veladora_gc
Facebook
The Star Gold Coast
Kiyomi
Cucina Vivo
Garden Kitchen & Bar
Uncle Su
Sports Bar
Atrium Bar
The Star Entertainment Group would never ask a candidate to share personal information via email or request any payment when applying for a job. Any new roles will be advertised to view on our Star Careers website https://www.thestarcareers.com.
For more information or to report a fraudulent job offer, click here.
Let us know by visiting the Membership Desk or call us on 1800 074 344.
Alternatively, you can complete the form below:
