When gambling stops being fun and harder to cut back, taking a break by choosing to self-exclude can be the first step towards regaining control.

Our self-exclusion program is facilitated by Safer Gambling team available 24 hours a day, seven days a week in the StarCare Guest Support Centre. A guest who chooses to take a break from gambling can self-exclude from all of The Star’s casinos in one request. Simply approach a security officer or a Gaming Manager and ask to be self-excluded.

If a person does not wish to come to the casino to self-exclude themselves, they have the option of having the exclusion processed at a nominated Gambling Help Service centre. Find your nearest Gambling Help Service centre.

You can commence the self-exclusion process online by completing this application.
Please note:

  • The form takes approximately 15 minutes to complete. 

  • The application cannot be saved and resumed later. 

  • Upon receipt of signed exclusion forms and required documentation, a self-exclusion request can take up to 24 hours to come into effect. 

  • It is strongly recommended that prior to completing this application, you discuss this matter with your legal advisor, counsellor and members of your family if you have not already done so. 

Proceed to Self Exclusion Form

Our third-party exclusion program provides family members, friends, and others the opportunity to apply for a review of a guest’s gambling behaviour if they are concerned about the effects gambling may have on the individual or others.

While it is not a requirement that the individual be made aware of the application by the third-party, we highly recommend you discuss the option of voluntary exclusion with the individual before submitting the application where possible.

Request a call back from our Safer Gambling Team

When a guest chooses to self-exclude, we have additional resources and support, including:

  • Facial recognition technology that enhances the efforts of the Safer Gambling team to identify self-excluded individuals if they attempt to enter our gaming licence areas;

  • Engaging with leading experts and helping professionals to better support individuals who have chosen to take a break from gambling.